Product Support & Warranty
At Activemere, we are committed to providing customers with clear product information and responsive support throughout their shopping experience.
Our team is available to assist with questions related to product details, order information, product concerns, returns, refunds, and other service-related requests.
Activemere specializes in pet hair accessories, including bow hair clips, mixed hair clips, and pet hair clip sets.
If you need assistance with your purchase, please contact our customer support team:
Customer Service Email: service@activemere.com
Product Information Support
Before purchasing, customers can review detailed product information available on each product page, including product descriptions, product features, material information when applicable, dimensions and specifications, available colors, styles, or variations, and product usage or care information.
If you have additional questions about a product, please contact us before placing your order. Our team will provide available product information and assistance.
Warranty & Product Assistance
Activemere aims to provide products that meet reasonable quality expectations.
If you receive an item with a manufacturing issue, damage during delivery, missing components, or experience another product-related concern, please contact our customer service team for assistance.
Product Support Email: service@activemere.com
To help us review your request efficiently, please provide:
- Order number
- Email address used during checkout
- Product details
- Description of the issue
- Relevant photos or supporting information, if applicable
Our team will review your request and provide appropriate support based on the circumstances.
Please note that product support generally does not cover damage caused by normal wear, improper use, improper storage, accidental damage, unauthorized modification, or failure to follow applicable product usage and care instructions.
For pet hair accessories, normal wear may include changes caused by repeated use, improper fastening, excessive pulling, exposure to moisture, or damage caused by chewing or other pet-related activity after delivery.
Returns & Exchange Support
If your order requires a return, exchange, or refund request, please contact us before sending any items back.
Return & Customer Support Email: service@activemere.com
For detailed return and refund procedures, eligibility requirements, and applicable conditions, please review our Return & Refund Policy.
Company Information
Brand Name: Activemere
Official Website: activemere.com
Legal Entity: Suzhou Jufengxin Network Technology Co., Ltd.
Unified Social Credit Code: 91320505MAEA6TRU0R
Registered Address:
No. 96, Room 202, Building 5, No. 145 Yushan Road,
Suzhou New District, Suzhou, Jiangsu Province, China
Customer Support Email: service@activemere.com
activemere.com is owned and operated by Suzhou Jufengxin Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Our Service Commitment
Activemere is dedicated to providing customers with clear product information, convenient shopping experiences, responsive customer support, and transparent after-sales assistance.
If you have any questions about our products or services, please contact us:
Thank you for choosing Activemere.