RETURN POLICY

Return conditions:
1. merchandise must be returned within 30 days of purchase.
2. merchandise must be unused, in pristine condition withall original tags and
packaging
3. Individual items may have special return terms, please refer to the item page
description for details.
4. customized items, food and personal care products do not support returns.
Refund Policy:
1. Once we receive your return and confirm it meets our return criteria, we will
process a full refund for you.
2. Refunds will be issued to the original payment method. RRefunds will be
credited back to your account within 5-9 business days.
Return process:
1. Contact our customer service team with the order numbper and reason for
return.
2. We will send you a return confirmation and a return labeel (if applicable).
Mail the item(s) back to the designated address along withthe return label.
3. once we receive and review the return, we will process yoour refund as soon as
possible.
Return Fees:
1. If the return is caused by the consumer,the cornsumer shall be responsible for
the shipping cost. The exact cost will depend on tthe courier company you
choose.
2. If the goods received are damaged or incorrect due to us, the consumer is not
responsible for the shipping cost for this
Contact Information:
If you have any questions or need assistance, please contoact our custome
service team at service@activemere.com
Return process guide
1. Contact Customer Service: Send an email to service@activemere.com with the
order number and reason for return.
2. Wait for confirmation: We will contact you as soon as possible to confirm the
return request and provide return guidelines
3. Prepare the item: Place the item in its original packaging andmake sure it is
unused and has its original tags.
4. Mail the item: Mail the item to the designatedddress using the return label
provided. 5.
5. Refund Processing: Once we have received and reviewedthe return,wewill
process your refund as soon as possible
Return address:
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community
Fuhai Street, Bao'an District, Shenzhen, China.